Ordering Information and Policies
We accept orders by our secure online
order form, by email, by voice,
by fax, and by mail.
Secure Online Ordering:
The easiest way to order from us (if you have a credit
card) is to select our Secure Online Order
form option and just follow the instructions. If you do not
get a confirmation for your order please contact us. If your credit
card billing address is different from your shipping address or
if you are outside of the United States where your address cannot
be verified by the online credit card processing service your
order may be declined and/or auto voided. Unfortunately some credit
card companies place a temporary lock on funds from orders which
were auto-voided even though the auto voiding is virtually instantaneous.
Therefore, if your order doesn't go through or is declined please
use a different credit card, correct the shipping and/or billing
address or contact us. If your order is declined and/or auto voided
and you keep submitting the same data you run the risk of having
a large sum of money tied up for several days until your credit
card issuer unlocks the funds.
Email
orders: To order by email just email
a list of the items which you want to order and your name, phone
number, address and preferred method of payment as follows:
Credit Cards: We do not recommend submitting credit card information via regular non-secure email. If you want to use a credit card please use our secure online order form as mentioned above or print our off-line order form to mail or fax your ordering and card information to us. If we already have your credit card number and expiration date on file you may merely request that we use your existing credit card information. Remember, we accept Visa, Discover, Mastercard, and American Express. Please keep in mind that credit card transaction fees are not refundable. We are charged a 3% to 3.5% transaction fee for your credit card usage and most credit card companies no longer allow a refund of this amount if the order is cancelled or credited back at a later time. This 3% to 3.5% fee doesn't amount to much on small orders of $100 or less but it can add up to a significant amount on larger orders. Therefore, it is critical that you only order items which we have listed and that you are careful to enter the correct price. We recommend that you contact us via email or by calling our toll free order number 1-888-466-8084 or our regular phone number 1-801-466-8084 before placing orders over a few hundred dollars to make sure that we have the items which you need. If for any reason you need to cancel your order it is urgent (especially on larger orders) that you do so immediately so that we can try to void the credit card charge before the credit card batch is processed.
Pre-payment:You may also email
your order to us and then mail us a check for the total amount
once we have confirmed to you (by email) that we have those items
in stock. We will email you with a total for you to mail to us.
By notifying us this way of your intention to pay by mail we can
hold the items for you until your payment arrives. Please do not
send cash. If sending a personal check please write your telephone
number on the check. Although not required you may also want to
write your driver's license number, state and social security
number on your check in order to speed up our verification process.
All checks must be made out in U.S. funds. Foreign checks will
only be accepted if they are in U.S. dollars and if they can be
processed through the regular U.S. banking system in a standard
fashion.
C.O.D.: You may submit C.O.D. orders by email, by phone, or by using our off-line order form. C.O.D. orderers must pay an extra $6 for the C.O.D. fee. Since we usually ship via UPS please keep in mind that UPS now requires a cashier's check or money order for all C.O.D. shipments. They are not authorized to take cash, personal checks, or business checks. First time C.O.D. orderers are required to provide us with a telephone number. C.O.D. orders of a suspicious nature and/or C.O.D. orders of heavy packages (requiring excessive shipping) may be subject to verification. WE CANNOT DO C.O.D. ORDERS OUTSIDE OF THE UNITED STATES.
Telephone (voice)
orders: We normally take telephone orders from 9:30 A.M.
to 4:30 P.M. (Mountain Time Zone) Monday through Friday and from
9:30 AM to 3:00 PM (Mountain Time Zone) on Saturdays. Our retail
outlet is normally open just from 1:30 P.M. until 4:30 P.M. on
weekdays and 1:00 to 3:00 P.M. Saturdays. Closed Sundays. It is
usually quite easy to place an order by telephone-- especially
if you have a credit card. Please feel free to use our toll free
number 1-888-466-8084 when
ordering long distance within the continental United States. Our
toll free number does not work for calls originating outside of
the continental United States. Please keep in mind, however, that
this toll free number is for orders only. Technical questions
and other callers must use our regular line at 801-466-8084. Please
try to have your order and payment information ready before you
call so that we do not experience unnecessary delays. Please respect
our time by not burdening us with unnecessary personal or technical
details. We want to be friendly, but we also have to maintain
a certain level of efficiency. The best time to place your phone
order is usually in the afternoon hours.
Fax orders: Our
24 hr. fax # is (801) 486-9128. Fax orderers please make sure
that your fax goes through (send it twice if possible) and leave
your phone #, fax #, credit card #, expiration date, and address.
Clearly list all items, prices, and quantities needed. We recommend
that you print out our Order Form if possible
to make sure that we get all pertinent information. Indicate the
type of computer and/or operating system(s) which you own to help
us avoid any mistakes.
Mail orders: Send
check or money order to: Computer Bargain Store, 3360 South 2300
East, Salt Lake City, Utah 84109 USA. Please do not send cash.
We recommend that you print out our Order
Form to make sure that we get all pertinent information. Make
sure we have your address and phone number. Clearly list all items,
prices, and quantities needed. Indicate the type of computer and/or
operating system(s) which you own to help us avoid any mistakes.
All checks must be made out in U.S. funds. Foreign checks will
only be accepted if they are in U.S. dollars and if they can be
processed through the regular U.S. banking system in a standard
fashion.
Special orders: We
frequently get requests for items which we do not have in stock
but which we might be able to obtain by Special Ordering them
based upon a specific request from a customer. When a customer
requests that we try to obtain items for them we will usually
try to determine if the item is available through any of our various
suppliers or other connections and will then reply to the customer's
request as to whether the item or items are available or not at
the price and terms requested. It is often not cost effective
to place very small (under $100) special orders due to the time
locating and processing the order and the extra shipping costs
involved.
On Special Orders over a few hundred dollars, if we are able
to locate a potential supplier of the required product(s), we
will normally request a purchase order from the customer indicating
the quantity and description of items to be purchased as well
as payment details, contact and shipping information and a purchase
order number. If any clarification, uncertainty or misunderstanding
about the products to be ordered exists it is important that it
be reconciled prior to submitting the purchase order. The purchase
order should specify with preciseness exactly what the customer
is ordering in order to prevent any mistakes or disputes. Purchase
orders may be faxed to our 24 hour fax number 1-801-486-9128 when
ready. We then will usually obtain payment from the customer PRIOR
to actually procuring the merchandise for them in an attempt to
verify the customers legitimacy and sincerity. If, for any reason,
we are unable to procure the items as expected our only obligation
will be to refund the initial payment to the customer or (upon
agreement with the customer) to continue attempting to obtain
the product(s) through an alternate source. In no case will be
be liable for any delays or failed attempts to procure. We will
also not be liable for any credit card processing or transaction
fees which may be imposed by the credit card companies upon subsequent
credits which we issue back for prepaid special orders. Our receiving
of payment for Special Ordered items does not constitute an absolute
certainty that the items will be available or delivered, but it
does allow us to proceed toward procurement. We have a high success
rate for procuring most items and rarely do we ever need to cancel
special orders once payment has been received. There have been
rare occasions, however, when our suppliers have been unable to
deliver to us as expected for various unpredictable reasons. In
such cases we always contact the customer as soon as possible
to inform them of whatever other options are available and to
offer a refund of the prepaid amount when necessary.
We attempt to obtain and ship all Special Ordered items as expeditiously
as possible but customers must expect and allow reasonable amounts
of time for such procurement. We always try to inspect the merchandise
once we receive it to make sure that it is as ordered and as expected
prior to shipping it. If we determine that the merchandise is
not up to our expectations we will contact you to discuss what
options are best for everyone.
Special Orders cannot be cancelled once we have procured the items
involved and Special Ordered items may not be returned except
when the product is defective, damaged or not as agreed to. It
will be our option to repair, replace or refund any special ordered
items. Special Ordered items constitute items which we do not
have in stock (or do not normally have in stock) which we procure
specifically upon the request of a specific customer and we are
usually not able or desirous to return them to our suppliers or
utilize them in our normal inventory.
"Free Shipping" does not apply to Special Ordered items
unless previously agreed to. Any shipping costs incurred on Special
Ordered items cannot be refunded. There may be occasional delays
when items are being special ordered due to procurement problems.
Also, very expensive foreign orders for 'special ordered' items
may be shipped via Federal Express in order to be able to track
the package more easily and expedite delivery.
Individuals or companies placing Special Orders for OEM or other
licensed software are expected to comply with any and all manufacturers
distribution policies and agreements. Please make sure that you
are qualified to order such items and that you understand these
policies prior to placing your Special Order(s).
Retail Store Purchases: Purchases made
at our retail store will usually receive a discount of about 10%
off of the prices on our website. Please keep in mind that we
no longer accept checks over $60 at our retail store. For
more information about our retail outlet please click here.
Good Reputation: We have been in business for over 18 years and have a good reputation for shipping quickly and accurately. Your help and awareness of our policies will make for added satisfaction and convenience.
Estimated Shipping Time: We usually ship within 24 hours of the arrival of your order unless your order arrives too late in the week to be shipped before the weekend. There may be occasional delays when items are being special ordered, temporarily unavailable, or if a personal check is used or if we are temporarily unable to process your order for some abnormal reason. If using a personal check please write your drivers license number, social security number and telephone number on the check in order to avoid unnecessary delays. Normally continental U.S. orders are shipped via UPS ground service from Utah although we may ship via the Postal Service in certain situations. UPS does not pick up on Saturday or Sunday unless special arrangements are made. Delivery time to nearby states may be only a day or two. Delivery to East Coast states may take as long as 6-8 days. To find the estimated UPS delivery time for your state please click here. Delivery speed can usually be increased by requesting a shipping upgrade from us. Please email or call us for shipping upgrade rates.
Foreign orders are usually shipped via U.S. mail within 48
hours of the arrival of your order. Postal service delivery time
usually depends on whether you select Air or Surface shipping.
Very expensive foreign orders (usually for 'special ordered' items)
may be shipped via Federal Express in order to be able to track
the package more easily and expedite delivery. Please contact
us for more specific information. Foreign shipments may be delayed
also by Customs.
Out of Stock Items, Price Changes and Quantity Limitations: All
of the items listed on our website are subject to availability,
price changes and possible purchase quantity limitations. We normally
have the vast majority of our listed items available and rarely
change our prices. However, if an item is no longer available
or if the price has increased we will attempt to contact you in
the same manner which you contacted us to let you know. If the
price of an item has decreased we will refund the difference or
credit your card. Please provide us with more than one way of
contacting you if possible. PLEASE INCLUDE YOUR PHONE NUMBER ON
ALL CORRESPONDENCES IF POSSIBLE. If you have ordered an item using
our secure online order form which is not in stock or where the
price has increased we will contact you to inform you of the problem
and will credit your card back (for unavailable items) and give
you the option of getting a credit back to your card or the opportunity
to pay the difference if the price has gone up. If ordering by
phone, fax or mail we will not charge your card for unavailable
or increased price items unless you have specifically requested
us to do so. If you have prepaid your order we will ship whatever
available items we have and then mail a check or credit your card
for the difference-- unless we expect the item to be in stock
in the very near future. If the item(s) will be in stock in the
very near future we will ship them in the very near future-- unless
you have requested otherwise.
We also reserve the right to limit quantities sold to a single
buyer in specific rare cases-- even if adequate inventory is available.
Payment Verification: Credit card orders
and orders accompanied by a money order
are usually shipped within 48 hrs. Large personal checks
may encounter a 2 week delay for check to clear. Large C.O.D.
orders or C.O.D. orders of a suspicious nature may require a delay
time for verification. First time C.O.D. orders must include a
telephone number.
International Orders, Alaska and
Hawaii: ALL ORDERS SHIPPED OUT OF THE CONTINENTAL U.S.
ARE SUBJECT TO EXTRA SHIPPING. Please be aware that foreign shipments
frequently encounter customs delays. Customers are responsible
for any customs duties. All payments must be made in U.S. dollars.
Credit card ordering using our secure order
form is an excellent way to order but please email
us first so that we can calculate the shipping charge which you
should enter as a separate item # on the order form using the
description "extra shipping".
Alaska and Hawaii customers
ordering lighter and smaller items (4 lbs or less which will fit
in a 11" by 8" by 5" box or less) will usually
have those items shipped via Priority Mail at the same rates as
those in the continental U.S. This should be adequate for most
software items and smaller accessories in small quantities. Quantity
purchases of smaller items may also be broken up into smaller
shipments to keep shipments to a size which would qualify for
Priority Mail rates. Therefore, shipping will usually be $7 for
all orders totalling under $38 and complimentary on orders totalling
$38 or more which fall into this size and weight classification.
Heavier or larger items will typically be charged at the same
rate as Canada and Mexico shown below. Prior to ordering larger
and/or heavier items please email a listing of the items you are
contemplating and we can calculate the shipping for you.
Canada and Mexico customers
may utilize the following rates: If the total value of the items
you are ordering is less than $28 (U.S.) please add $10 (or if
ordering online just add $3 in addition to the $7 which will automatically
be added by the online order form since your order does not qualifying
for any shipping discount). If the value of the items ordered
is between $28 and $37.99 (U.S.) add $10 for shipping whether
ordering online or not. If the total value of all the items you
are ordering is $38 or more (U.S.) please add an extra 20% to
the total price of the order. This extra amount should be listed
as a separate item # on the order form using the description "extra
shipping". These rates apply to most items except heavier
items like computers and monitors. Feel free to email
us for assistance.. Example #1: You decide to order items
totalling $22 online, therefore
you must add $3 (as a separate order form item) and then an extra
$7 will be added automatically. Example #2: You decide
to order items totalling $22 offline,
therefore you must add $10 for shipping. Example #3: You
decide to order items totalling $29 online
or offline, therefore you must add $10 (as a separate
order form item). Example #4: You decide to order items
totalling $45 online or offline,
therefore you must add $9 since we require that 20% of the total
of $45 (equalling $9) be added as a separate order form item.
Other countries or territories
please email, call, or write, or fax
us a list of the items which you are considering purchasing. We will then calculate what the shipping will
be for your location and give you a firm estimate of the total
price usually within 24 hours. Once
you are ready to order it is usually best to use our secure order form
or to fax your credit card information to our 24 hour fax number
1-801-486-9128. If you prefer to call us on the telephone please
verify that you are calling when we are open since we may be in
a different time zone.
We do not recommend sending checks or money orders from foreign
countries unless it is a traveler's check or postal money order
from a major foreign country and made out in U.S. dollars. If
using a traveler's check please make sure it is a major type of
traveler's check such as American Express or VISA and try to use
the full amount of the check because we don't like sending more
than $10 cash (for overpayments) in with our shipments. Traveler's
check users must make sure to countersign the traveler's check
and fill in our company name in the "Payee" or "Pay
to the Order Of" section of the check. We are not responsible
for checks or cash sent in the mail, but it may be possible to
get lost traveler's checks replaced. Other types of foreign checks
may be difficult, costly and/or impossible to process or replace.
Defective return policy for foreign shipments:
Typically our hardware and software
return policy for foreign customers will be the same as for U.S.
customers EXCEPT foreign customers are required to pay the postage
BOTH WAYS. This
is because foreign shipping is so expensive and we would be forced
to greatly increase the original shipping price to offset the
possibility of defective returns if we did not adopt this policy.
In any case, foreign returns must be authorized prior to being
shipped back-- just as all U.S. returns are required to be authorized.
Shipping on Special
Ordered Items: "Free Shipping" does not apply
to Special Ordered items unless previously agreed to. Any shipping
costs incurred on Special Ordered items cannot be refunded.
We have hundreds of unlisted products and books too numerous to list. If you are looking for something and can't find it please email us and ask. We will try to let you know if we have the specific item(s) which you are looking for, but cannot guarantee a response to such inquiries.
Unless otherwise mentioned the price of all listed items includes
the ground shipping and handling rate of 15% (for the continental
U.S.) for orders over $38. Orders under $38 must add an extra
$7 for handling. Hawaii, Alaska and International
orders must pay extra shipping as mentioned above.
If you need expedited air shipping please contact us before
ordering so that we can determine the additional shipping that
will be required. If ordering online you may request air shipping
in the comments box of the online order form if you wish but we
need you to specify what type of air service you will need (i.e.
next day, 2nd day, UPS, FedEx or Express mail) and you must indicate
that you consent for us to charge your credit card for the additional
charges once we are able to calculate them.
Any reference to "free shipping" refers to the fact
that most of our prices include the 10% ground shipping and 5%
handling charge (to continental U.S. addresses only) for orders
of $38 or more. This 15% of the purchase price is not refundable.
"Free Shipping" does not apply to unlisted and special
ordered items unless confirmed prior to sale.
Utah residents must add 6.6% sales tax.
Purchases made in our store and not requiring shipping will
be approximately 10% less than these listed prices.
Quantity discount pricing available-- ask for details.
Many of the items returned to us as "defective" have absolutely nothing wrong with them. Many so-called operation problems stem from lack of experience, pre-existing problems with other hardware or software, incompatitbility with other components, or improper installation. Please help us keep prices low by trying to resolve such problems by yourself before trying to contact us.
We do not guarantee a refund to those who order products which
are not compatible with their hardware or software. It is the
buyer's responsibility to investigate or contact us prior to purchase
to verify if the products they intend to buy are compatible with
their system requirements or application(s). We can only guarantee
that the items we sell will perform properly when they are used
appropriately and in accordance with normal system requirements
or product usage guidelines.
Shipments to foreign countries have
the same guarantee. However, foreign customers must pay the shipping
BOTH WAYS.
Replacements: Unless otherwise mentioned, defective new software may only be replaced with another exact copy of the same title (if available). We also reserve the right to replace or repair any damaged or defective floppy disk software by duplicating a good originial. Once a new software package has been opened by the purchaser it may not be returned for a refund or a credit toward any other item..
Tampering, abuse, common sense: Also, we put integrity seals on all hardware to determine if tampering or modification has occurred. If these seals are broken you cannot return the hardware to us for any reason. If you are planning modification and/or tampering please keep this in mind. Help us keep prices low: use common sense! It is our goal to treat EVERYONE fairly, but we can only help each person so much. Please do not expect unreasonable quantities of assistance or time on low-cost items.
Non-returnable items: We are under no obligation to accept returns after 30 days. We also will not replace abused or carelessly treated items or items with insignificant flaws which do not effect performance. We will not replace any items which are specifically sold sold "as is".
We do not guarantee a refund to those who order products which are not compatible with their hardware or software. It is the buyer's responsibility to investigate or contact us prior to purchase to verify if the products they intend to buy are compatible with their system requirements or application(s). We can only guarantee that the items we sell will perform properly when they are used appropriately and in accordance with normal system requirements or product usage guidelines.
Special Orders cannot be cancelled once we have procured the items involved and Special Ordered items may not be returned except when the product is defective, damaged or not as agreed to. It will be our option to repair, replace or refund any special ordered items. Special Ordered items constitute items which we do not have in stock or do not normally have in stock which we procure specifically upon the request of a specific customer.
Please DO NOT ACCEPT ANY PACKAGES WHICH SHOW SIGNS OF MISHANDLING
OR DAMAGE DURING SHIPMENT WITHOUT REQUIRING THE CARRIER TO PROPERLY
NOTE THE DAMAGE in case a claim must be filed for shipping damage.
If you sign for a box which is damaged without properly noting
the damage with the carrier you will not be able to return any
damaged merchandise contained therein.
Return Authorization: All returns must
be accompanied by Return Authorization Number and must be fully
insured. Please call (801) 466-8084 (see above hours). No returns
accepted without prior approval. Opening and/or tampering with
hardware voids all return rights. We put integrity seals on all
hardware to indicate if tampering has occurred. Any items returned
as defective which are found to be totally functional will be
returned to sender with a C.O.D. tag for return shipping costs
plus a $10 testing and handling fee.
Order Cancellation: Please make sure that
you know what you are ordering and make sure that you want the
items you are ordering and are happy with the price before you
order. Make sure that the item you are ordering is listed on our
website and please double check the price before ordering. Also,
make sure that you can afford what you are ordering. If you know
that you need to cancel an order please do so immediately. It
is always a hassle to cancel an order once we have prepared it
for shipment. Also, credit card transaction fees ranging from
3% to 3.5% may not be refundable after a few hours. We reserve
the right to impose a restocking fee (up to 15%) for cancelled
orders which have been prepared for shipment because of the time
and effort which we go to to make sure that everything is properly
inspected and well packaged, etc. Once an order has been shipped
then you must follow the previously mentioned return policy and
be subject to additional restocking charges, shipping charges
and/or restrictions.
You may feel free to link to our website. We greatly appreciate the referrals. Please let us know if you have any problems or suggestions. We hope your references to us will be positive and reflect the reputation and customer satisfaction which we try to maintain.
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